Insights

In an era of high customer expectations, the ability to scale on-demand customer service during peak periods is not just a competitive...

With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around? The...

As we enter 2025, Customer Experience (CX) remains a key driver of business success, directly impacting growth, loyalty, and...

With a top-performing IPO and massive user surge, Reddit and BlueSky were two of the most talked about social platforms of 2024 and are...

Find out how to start using conversational intelligence to create personalized, effective location-based campaigns that drive results....

Create Better Customer Claims Experiences Claims handlers face the challenging task of delivering excellent customer experiences to...

Whether your call center is a team of 5 or 10,000+, there are two simple common goals: happy customers and happy agents. But achieving...

The global open banking growth rate is expected to reach $19.14 billion in 2022 and is projected to grow to $48.13 billion in 2026 at a...

The global sportswear market was valued at USD 182.01 billion in 2022 and is expected to grow significantly, reaching $193.89 billion in...

Gartner says generative artificial intelligence (AI) is one of the top three technologies that will transform customer service and...

Meiro has successfully secured US$3 million in an over-subscribed pre-Series A round, led by Southeast Asian VC firm Wavemaker Partners,...

Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency. Looking...

Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have...

As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer...

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is —...

Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for customer...

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...